Terms of Service

1. Agreement to Terms

By accessing or using The Concurrent Contractor™ website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

The Concurrent Contractor™ provides:

• Educational workshops and training programmes for contractors
• Online assessments and tools (CHAOS Assessment™, Multi-Contract Readiness Quiz)
• Software tools and platforms (Single Contract Command Center™)
• Educational content and resources
• Community access and support services

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

4. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

5. Payment Terms

5.1 Pricing

Prices for our Services are displayed in GBP (£) and are subject to change. We will notify you of any price changes before they take effect.

5.2 Payment

Payment is due at the time of purchase unless otherwise specified. We accept payment via credit card, debit card, and other methods as displayed on our website.

5.3 Subscriptions

For subscription-based services:

• Subscriptions automatically renew unless cancelled
• You will be charged at the beginning of each billing period
• You may cancel at any time through your account settings
• Cancellation takes effect at the end of the current billing period

6. Refund Policy

6.1 Workshop Refunds

• Full refund available up to 14 days before the workshop date
• 50% refund available 7-14 days before the workshop date
• No refund available within 7 days of the workshop date

6.2 Command Center™ Guarantee

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, contact us for a full refund.

6.3 Programme Refunds

Refund terms for the full programme will be specified at the time of launch.

7. Intellectual Property

All content, materials, and intellectual property associated with our Services, including but not limited to:

• The Concurrent Contractor™ name and logo
• OPERATE Framework™
• CHAOS Assessment™
• Command Center™ software and tools
• Course materials, worksheets, and templates
• Website content and design

All intellectual property rights remain our property or the property of our licensors. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

8. User Content and Conduct

You agree not to:

• Use our Services for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit viruses or malicious code
• Spam, harass, or abuse other users
• Attempt to gain unauthorised access to our systems
• Share your account credentials with others
• Reproduce or distribute our proprietary materials without permission

9. Educational Purpose

Our Services are for educational and informational purposes only. We do not guarantee specific results or outcomes. Your success depends on various factors including your own effort, experience, and circumstances.

We are not providing financial, legal, or professional advice. You should consult appropriate professionals for specific advice related to your situation.

10. Disclaimers and Limitations of Liability

10.1 "As Is" Basis

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

10.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Any damages exceeding the amount you paid for our Services

11. Indemnification

You agree to indemnify and hold harmless The Concurrent Contractor™ and its affiliates from any claims, damages, losses, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party

12. Termination

We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including:

• Breach of these Terms
• Fraudulent or illegal activity
• At our sole discretion

Upon termination, your right to use our Services will immediately cease.

13. Modifications to Services and Terms

We reserve the right to:

• Modify or discontinue any part of our Services
• Update these Terms at any time
• Change pricing with reasonable notice

Continued use of our Services after any changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

If you have a dispute with us, please contact us first to attempt to resolve it informally. If we cannot resolve the dispute informally, any legal action must be brought in the courts of England and Wales.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and The Concurrent Contractor™ regarding our Services and supersede all prior agreements.

18. Contact Information

If you have any questions about these Terms, please contact us:

19. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.